Orders are processed in 1–3 business days, and delivery takes 8–20 business days depending on your location and product. You’ll get a tracking number via email as soon as your order ships
How do I track my order?
Once shipped, we’ll send you a tracking link via email. If your tracking hasn’t updated yet, don’t worry — it can take 3–5 days to reflect.
Do you ship internationally?
Yes! We ship globally. Some regions may have longer delivery times or customs fees
Can I cancel or change my order?
You can cancel or change your order within 12 hours of placing it. After that, we begin processing and may not be able to make changes. Contact us as soon as possible at info.zenihome@gmail.com
Do you accept returns?
Yes — we accept returns within 14 days of delivery. Items must be unused and in original packaging. Visit our Return Policy page for full details.
What if I receive a damaged or wrong item?
We’ll make it right. Contact us within 7 days of delivery with: - our order number - A photo of the issue Then we’ll send a replacement or offer a refund.
Will I have to pay customs fees?
Depending on your country, you may be charged customs or import taxes upon delivery. These fees are the buyer’s responsibility.
